Terms and conditions

General Statements
The General Sales Conditions (herein, "GSC") are herein established for the contractual relation for the sale of products offered on the web page www.motobuykers.co.uk and/or www.motobuykers.fr and/or www.motobuykers.es and/or www.motobuykers.it, and/or www.motobuykers.com property of IERP MOTOBUYKERS, S.L. (herein, "MOTOBUYKERS"), with business address at C/Boixeta, 9 Bajos 08700 Igualada and with Tax ID Number: B-65400905, recorded in the Commercial Registry in VOLUME 42156, FOLIO 154, PAGE B 401970, Listing 1, and the physical or legal persons (herein, "customer") who demonstrate the wish to purchase said products via an online request made through the aforementioned web page. The customer's request constitutes the specific conditions associated with the present GSCs, which the customer should consult before purchasing the product. The present GSCs are presented to the customer on the web site www.motobuykers.co.uk / www.motobuykers.com for consultation, printing, saving and accepting; without consultation the customer may not buy the products on the web site. The customer will always have free access to these GSC on the Internet. The present GSC applicable to requests for specific products made by the customer imply a formalization of a sales contract between MOTOBUYKERS and the customer, which confirms that the customer:

Applicable legislation and GSC alterations
The present GSC are subject to that set forth in Law 7/1998 of 19 July on Buyer and User protection, to Royal Decree 1906/1999 of 17 December of 1999, which regulates Telephonic or Electronic contracts through general conditions, to Organic Law 15/1999 of 13 December on Personal Data Protection, to Law 7/1996 of 15 January on Retail Trade and to Law 34/2002 of 11 July on Information Society and Electronic Trade Services. MOTOBUYKERS reserves the right to modify the present GSC at any moment without prior notice to the customer, who ultimately is responsible for reviewing them as a requirement for acquiring any product available through the MOTOBUYKERS web site. In any case, the GSC set forth on the web site at the time the customer makes a purchase will be considered valid and applicable to that request.

Information about products for sale
Las descripciones de los productos propuestos por MOTOBUYKERS en su página web están basadas en la información suministrada por las marcas y/o proveedores de los productos. Todos los datos incluidos en cada ficha de producto y/o en su fotografía tienen una función informativa, por tanto, ante posibles errores IERP MOTOBUYKERS S.L. se compromete a tomar todas las medidas a su alcance para corregir en la mayor brevedad posible los referidos errores u omisiones tras haber sido informada de los mismos.  Todos los socios disponen de un derecho de retractación de 90 días tal y como establece la Ley de Comercio Minorista española.

Orders
Members may place orders through the online showcase at www.motobuykers.co.uk and/or www.motobuykers.es and or motobuykers.it and/or www.motbuykers.it and/or www.motobuykers.com. For such, the customer must guarantee that he or she is authorized to use the payment card or account provided. Only the individuals with the necessary legal capacity to enter into contracts for the class of good or service proposed on this web page may place orders on MOTOBUYKERS. The proof of all transactions between MOTOBUYKERS and its customers is that information stored by MOTOBUYKERS. MOTOBUYKERS will confirm the correct processing of an order to its customers through e-mail. Contractual information will be provided by MOTOBUYKERS to customers through its web page. In the event that MOTOBUYKERS intends to use the e-mail address provided by a customer for ordering a product for sending later commercial communications, MOTOBUYKERS will not make such expressly known to the customer nor will it solicit the customer's consent. Said consent may be revoked by the customer at any moment through an e-mail to MOTOBUYKERS.

Prices
The prices of the products showcased include all taxes but no shipping and handling costs. Transport costs are consigned separately and can be seen before finalizing the purchase. Comparative prices shown alongside the sale price are established using either the catalogue price calculated by the provider or the prices established by MOTOBUYKERS services at one or several sales locations. In all events, MOTOBUYKERS will have the consent of the provider to sell its products at the proposed prices. MOTOBUYKERS reserves the right to modify these prices at any moment, however, these products will be billed on the fee base enforced at the time the order was placed, so long as the products are in stock and except in the case of computer or typographical error. The products will continue to be the property of the provider until the full price has been paid. MOTOBUYKERS reserves the right to refuse any order placed by a customer with whom it holds a lawsuit.

Product availability
Motobuykers Outlet:
The amount of each product offered on MOTOBUYKERS Outlet is limited. Product reservation on behalf of customers will be performed upon completion of the purchase, or in other words, when the product is paid for. If a product becomes unavailable after the order has been placed and before the end of the shipping process for the product in question, the customer will be informed by e-mail or by telephone of the partial shipment or cancellation of his or her order. If an account has already been charged at the time of providing information about the availability of a product, a refund will be issued for the corresponding amounts and such will be made known to the customer through e-mail. Once said process has begun, MOTOBUYKERS will proceed to refund the amount paid by the customer by the same means as the payment was made with, or by the means otherwise indicated, in the shortest time possible
Motobuykers Store:
The products offered in MOTOBUYKERS Store are permanent. Product reservation on behalf of customers will be performed upon completion of the purchase, or in other words, when the product is paid for. If a product becomes unavailable after the order has been placed and before the end of the shipping process for the product in question, the customer will be informed by e-mail or by telephone of the partial shipment or cancellation of his or her order. If an account has already been charged at the time of providing information about the availability of a product, a refund will be issued for the corresponding amounts and such will be made known to the customer through e-mail. Once said process has begun, MOTOBUYKERS will proceed to refund the amount paid by the customer by the same means as the payment was made with, or by the means otherwise indicated, in the shortest time possible

Payment
MOTOBUYKERS employs the maximum security available in the sector. In addition, the payment process works on a secure server which uses SSL (Secure Sockets Layer) protocol. The secure server establishes a connection for the information to be transmitted and coded in 128 bit algorithms, thus assuring decipherability only for the Member's computer and the Web Site. Using SSL protocol guarantees:

SOFORT: Direct payment via online banking

Select SOFORT as the payment method. This automatically redirects you to the securely encrypted payment wizard of SOFORT. Select your country and bank and login using your online banking login details. At the end, confirm the credit transfer by entering a confirmation code.

Security
MOTOBUYKERS cuenta con las máximas medidas de seguridad comercialmente disponibles en el sector. Además, el proceso de pago funciona sobre un servidor seguro utilizando el protocolo SSL (Secure Socket Layer). El servidor seguro establece una conexión de modo que la información se transmite cifrada mediante algoritmos de 128 bits, que aseguran que sólo sea inteligible para el ordenador del Socio y el del Sitio Web. De esta forma, al utilizar el protocolo SSL se garantiza:

Also, MOTOBUYKERS declares that it does not have access to confidential information regarding the payment method used, nor does it store such information. Only PayPal and Banks have access to this information for payment and charge management, and this information is inaccessible to third parties.

Delivery
Methods and delivery location
Products will be sent to the shipping address indicated by the customer while placing the order. Shipments for purchases from Motobuykers.com can be sent to Germany, Denmark, Holland, Luxembourg, Austria, Greece, Slovakia, Estonia, Hungary, Latvia, Lithuania, Poland, the Czech Republic, Sweden, Finland, Norway and Switzerland. Orders cannot be placed to be delivered to post office boxes. In order to optimize delivery, we would appreciate it if the customer could provide an address where the order can be delivered to during typical business hours.

Delivery time
Motobuykers Outlet:
The approximate delivery time is between 10 and 15 business days once the campaign has finished. If an order is delayed due to uncontrollable circumstances while the product is in the logistics phase, MOTOBUYKERS Outlet will notify the customer of that circumstance. Delivery times are averages that represent preparation and shipping times of the product and are figured depending on the estimated receiving date of the merchandise at out warehouses. These times may vary depending on the shipping destination. Each delivery will be considered completed from the moment the delivering transport company makes the product available to the customer or authorized person acting on behalf of the customer, as shown by the control system used by the transport company.
Motobuykers Store:
The approximate delivery time to Great Britain, Portugal, Italy, France, Germany, Belgium, Denmark, Holland, Luxembourg and Austria is 3-4 days after the order is finalized if the products are readily available in our warehouses. Delivery will take 5 to 7 working days for Greece, Slovakia, Estonia, Hungary, Ireland, Latvia, Lithuania, Poland, the Czech Republic, Sweden, Finland, Norway and Switzerland. In the case that the product is not readily available in our warehouses, the approximate delivery time will be indicated on the product file in the shipping section. The delivery times are informational and based on business days. If an order is delayed due to uncontrollable circumstances while the product is in the logistics phase, MOTOBUYKERS will notify the customer of that circumstance. Delivery times are averages that represent preparation and shipping times of the product and are figured depending on the estimated receiving date of the merchandise at out warehouses. These times may vary depending on the shipping destination. Each delivery will be considered completed from the moment the delivering shipping company makes the product available to the customer or authorized person acting on behalf of the customer, as shown by the control system used by the shipping company.

Precautions to bear in mind during delivery
The recipient is responsible for checking the product upon delivery, making observations and raising any concerns and complaints that seem reasonable, including refusing of the package if it appears the package has been opened or if it is clearly damaged. The aforementioned observations or complaints must be made to the shipping company and MOTOBUYKERS. If the delivered product does not meet the quality or characteristics specified on the delivery note, the customer must file a complaint within ninety days from the date of delivery.  In the case of a delayed delivery, breakage, or the reception of an incomplete order, the customer must contact MOTOBUYKERS through their web site.

Returns
Products may be returned within ninety business days following their delivery. There are three types of returns:

MOTOBUYKERS employs the following return process herein detailed: The customer will have a maximum of ninety days from the moment a product is delivered to notify of the return of the order or part of the order. This notification must be made from the menu: My Account / Orders / View (Return). After choosing the articles to be returned, indicating the reason for the return, and sending the request, an automatic response will be generated providing a return code and subsequent steps to take. MOTOBUYKERS will be in charge of managing the pick-up and return shipping as well as the costs to be assumed by the customer, unless the return was due to error on MOTOBUYKERS's part. A refund to the customer's account for the return will be given in the shortest time possible once MOTOBUYKERS has received the merchandise. Refunds will be given for the paid value of the returned product(s) deducing the freight costs. The refund will not include freight costs that might be incurred.
Conditions for returning a product:

Warranty
The contractual warranty offered is under the established legal conditions for a period of two years from the date of delivery. The consumer must inform the vendor of their dissatisfaction within two months of finding out about the cause of the dissatisfaction. For any question or request for information, the customer can contact MOTOBUYKERS Customer Services.
E-mail for U.K: [email protected]
E-mail for Spain and Portugal: [email protected]
E-mail for Italy: [email protected]
Email for France: [email protected]
E-mail for all other countries: [email protected]

Membership invitation
MOTOBUYKERS allows its customers to invite friends and family so they too can become customers of MOTOBUYKERS with no cost to them. Invitations must be restricted to these conditions. The minimun purchase is 50€.

Promotion and Vouchers
Vouchers and promotions may only be used for purchases on MOTOBUYKERS (www.motobuykers.co.uk, www.motobuykers.com.) In the event a customer has several vouchers applying to the product amount or the shipping cost, the checks with the biggest amount will be applied. In the event the check has the same amount, the check with the soonest expiration date will be applied to the next purchase as long as the purchase is over the minimum in force. Customer service vouchers can be accumulated. In COMBO products a discount is already applied and does not accept other discounts. Vouchers and promotions have limited validity. Vouchers are personal and non-transferable. In the case of fraudulent or intentional misuse, MOTOBUYKERS reserves the right to withhold the application of a voucher. MOTOBUYKERS reserves the right to alter or eliminate promotions it offers.

Modification of General Sales Conditions
In the case of handover of files via transfer to third parties, MOTOBUYKERS will inform the web page user of such. MOTOBUYKERS reserves the right to modify the General Sales Conditions. If any of the terms of the General Sales Conditions is found to be illegal or invalid based on a judiciary ruling, the other provisions will remain in force.

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